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This blog is a reflection on customer service and my experiences as a customer. Without doubt you will have your own experiences. When child #1... Read More
Like many people I use social media. In my case it is the seemingly omnipresent Facebook but I’ve also subscribed to Friends Reunited, MySpace and... Read More
Asking for help is what we do in our business. We ask people to help us by sharing their opinion or expertise with us. It... Read More
It’s Monday morning and in two hours time I’m expecting to facilitate one of the most challenging focus groups this year. One might expect this... Read More
Loved the email I just received from Reid Hoffman, Co-founder and Chairman of LinkedIn. Mr Hoffman's email delivered the news that this week LinkedIn signed... Read More
Being on the telephone is something that comes quite natural to me. To a point where I want to pick up ringing phones by... Read More