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Home Improvements and Servicing Survey
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This survey is all about home improvements and how you choose firms to provide you with essential domestic services. It should take about 5 minutes to complete.
The survey is conducted under the Market Research Society Code of Conduct and all answers that you give will be treated in the strictest confidence.
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Please click on the NEXT button below to start...
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Do you own your own home or other domestic property in Cornwall, or occupy a property where the service and maintenance is your responsibility?
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When you are looking for a tradesperson to carry out building or installation works in your home (e.g. to fit a new kitchen or bathroom), who do you call first? (Please tick all that apply.)
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Have you taken out a policy with an insurance company of home repairs services to cover the costs of emergency repairs, such as for boiler breakdowns, plumbing or electrics?
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When was the last time you called upon the service?
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What was the problem the last time you called upon your emergency repairs service?
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What is the main reason why you chose to use this company/engineer?
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Will you use the same firm to service your central heating system next time?
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Why will you not use this firm?
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Ocean Services is a wholly owned company within the Ocean Housing Group, based in St Austell.
Before today, had you heard of Ocean Services?
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And, before today, had you heard of Ocean Housing?
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If Ocean Services offered home maintenance and repair services direct to the general public, such as general repairs work, installation or servicing of heating systems, how likely would you be to consider them as a contractor?
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Why is it unlikely that you would consider Ocean Services for this type of work? (Please tick all that apply.)
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Based on your knowledge or experience of Ocean Housing, which of the following phrases would you associate with them? (Please tick up to 3)
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The following questions ask about you and your personal or household circumstances. Please be assured that the data you provide will be used only for the purpose of analysing data from this survey, so we can see how opinions vary between different groups.
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Which of the following best describes your occupation?
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Approximately, what is your annual total household income (before tax)?
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Please click on the SUBMIT button below to send us your answers.
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