Enterprise Facilitation - Your Views

We are conducting a survey into the impact of the business support received by your business through the Enterprise Facilitator service provided through Cornwall Development Company.  We would be grateful if you could spare the time to answer a few questions relating to the service you received and its impact upon your business. This survey should take no more than 5 - 10 minutes to complete.   This survey is conducted under the Market Research Society Code of Conduct and all answers that you give will be treated in the strictest confidence. Thank you for your participation..

Please click on the NEXT button below to start...

You and your business

First can I please confirm that you were solely or jointly involved in making the decision to engage the Enterprise Facilitator service?

Yes

No

You and your business

What is the legal status of your business?
	Self employed
	Partnership
	Limited Liability Partnership or Limited Company
	PLC
	Other (Please specify)

	Please briefly explain the legal status of your business:

Is your business a social enterprise?

Yes

No

What is your job title?

You and your business

For how many years has your business been trading?
	The business is not yet trading
	Less than 1 year
	Between 1 and 4 years
	Between 5 and 9 years
	10 years or more
	Don't know

You and your business

When you first engaged with Enterprise Facilitation, how many people did you employ?
	None or it was before you started trading
	1
	2 to 4
	5 to 9
	10 to 19
	20 to 49
	50 or more
	Don't know

In total how many people does the business employ now?
	None or you're not yet trading
	1
	2 to 4
	5 to 9
	10 to 19
	20 to 49
	50 or more
	Don't know

Your contact with Enterprise Facilitation

How did you first become aware of the Enterprise Facilitation service?
	Business colleague/associate		Newspaper
	Friend/relative		Saw it advertised
	Business networking event		Internet search engine
	Social networking event		Business support organisation (Please specify)
	Client / Customer		Other (Please specify)
	Local media (i.e. TV or radio)

Which business support organisation made you aware of the Enterprise Facilitation service?

Please can you provide details of the 'Other' source from which you became aware of the Enterprise Facilitation service?

Your contact with Enterprise Facilitation

How easy or difficult would you say it was to access the Enterprise Facilitation service?

Very easy

Quite easy

Neither easy nor difficult

Quite difficult

Very difficult

Don't know

Please can you explain why you found it difficult to access the Enterprise Facilitation service?

How easy or difficult did you find it to establish a working relationship with your Enterprise Facilitator?

Very easy

Quite easy

Neither easy nor difficult

Quite difficult

Very difficult

Don't know

What could have been done to make it easier for you to establish a working relationship with your Enterprise Facilitator?

Business support services

Have you, or you business, used business support services prior to using the Enterprise Facilitation service?
	Yes		No		Don't know

Which sources of business support have you or your business previously used? (Tick all that apply.)
	Business Link / Train to Gain		Enterprise Agency
	Bank / Accountant / Solicitor		Inland Revenue
	Trade association		Federation of Small Businesses
	Chamber of commerce		Internet
	Customer / Supplier		Independent consultancy
	Friend / Relative		Other (Please specify)
	Local authority		Don't know
	Grow Cornwall / Oxford Innovation

What are the 'Other' sources of business support you have used?

Business support services

In practical terms, what service did you or your business receive via the Enterprise Facilitator?
	Put me in touch with a specialist service (e.g. book-keeper, design company, marketing agency, etc.)
	Helped me find suitable business premises.
	Assisted me in developing my knowledge of business functions.
	Found me a business mentor.
	Other (Please specify)

You said that your Enterprise Facilitator provided you with 'Other' practical support. Briefly, how would you describe the nature of this support?

Benefits of Enterprise Facilitation

Overall, would you say that the support you received from your Enterprise Facilitator has benefited your businesses?
	Yes		No		Too early to tell

In what ways have you and/or your business benefited from Enterprise Facilitation?
	Personal development (e.g. confidence, skills)
	Team development
	Increased business confidence
	Developed or improved marketing strategy
	Increased sales
	Increased turnover
	Other benefit (Please specify)

Please could you provide details of the 'other' benefits you / your business receive from the Enterprise Facilitation service:

Benefits of Enterprise Facilitation

Irrespective of the reasons, since engaging with Enterprise Facilitation how has your business turnover changed?

Increased a lot

Increased a little

No change

Decreased a little

Decreased a lot

Don't know

In percentage terms, by how much would you say your business turnover has increased since using the Enterprise Facilitation service?
	Less than 5%
	5% - 10%
	11% - 24%
	25% - 49%
	50% - 75%
	75% or more
	Can't quantify this way - let me explain...

Please describe your growth (or change) in business revenue since engaging with Enterprise Facilitation:

Benefits of Enterprise Facilitation

How significant would you say the support you received from the Enterprise Facilitation service was in contributing to your increased turnover?
	Highly significant		Somewhat significant		Little or no significance

In your opinion, what are the main reason(s) why your business has not experienced an increase in turnover since being assisted by the Enterprise Facilitation service?
	Not yet trading as a business
	Too few customers
	Increased competition
	Increased overhead costs
	General economic climate
	Government policy / Public spending cuts
	Too early to see any benefits
	Other (Please specify)

Briefly describe the 'other' reasons why you feel your business has not seen an increase in turnover since using the Enterprise Facilitation service.

Benefits of Enterprise Facilitation

Overall, how satisfied would you say you are with the support you received from the Enterprise Facilitation service?

Very satisfied

Quite satisfied

Neither satisfied nor dissatisfied

Quite dissatisfied

Very dissatisfied

Don't know

Based upon your own experiences would you, or have you already, recommended the Enterprise Facilitator service?

Have already recommended

Very likely to recommend

Quite likely to recommend

Neither likely nor unlikely to recommend

Not likely to recommend

Definitely would not recommend

Thank you

I'm sorry - the survey is aimed at people who have received support from the Enterprise Facilitation service.  If you answered 'No' to the last question by mistake, please use the 'back' button to return to the previous question where you can correct your answer and proceed through the survey. Otherwise, if you think there has been a mistake and you wish to feedback comments, please use this space to leave information or your contact details and we will be in touch in due course.

Thank you - that's the end of the Survey. Please use this space to offer any suggestions on how the concept of Enterprise Facilitation service could be improved in the future or other feedback you have for the team.

Thank you for completing this survey. Make sure you click on the SUBMIT button below to send us your answers.