Brand Recognition and Energy Survey

This survey is about a variety of things that may be important to you when you think about renewable energy. This questionnaire is most easily completed using a computer or a larger screened device, such as a tablet.  If you are using a mobile phone or mini-tablet, you may find the questions harder to read and the survey will take longer to complete. The survey is carried out under the Market Research Society Code of Conduct.  Your replies will be treated with utmost confidentiality and with anonymity, unless you express otherwise. As a thank you for your time, all those responding by 30th May 2014 will be entered into a prize draw to win £50 of high street shopping vouchers.

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Energy Partners

Do you recognise this logo from Glow Cornwall?

Yes

No

Not sure

Were you aware of Glow Cornwall prior to taking this survey?

Yes

No

Not sure

Energy Partners

Do you know what services Glow Cornwall offers?

Yes

No

Energy Partners

To the best of your knowledge or perception, what does Glow Cornwall stand for?

Energy Partners

Choose the response which best describes your understanding of Glow Cornwall:
	Describes Glow Cornwall extremely well		Describes Glow Cornwall very well		Describes Glow Cornwall somewhat well		Does not describe Glow Cornwall very well		Does not describe Glow Cornwall at all		Don't know
Provides services relevant for Cornwall	Provides services relevant for Cornwall Describes Glow Cornwall extremely well		Provides services relevant for Cornwall Describes Glow Cornwall very well		Provides services relevant for Cornwall Describes Glow Cornwall somewhat well		Provides services relevant for Cornwall Does not describe Glow Cornwall very well		Provides services relevant for Cornwall Does not describe Glow Cornwall at all		Provides services relevant for Cornwall Don't know
Provides services that are relevant to me	Provides services that are relevant to me Describes Glow Cornwall extremely well		Provides services that are relevant to me Describes Glow Cornwall very well		Provides services that are relevant to me Describes Glow Cornwall somewhat well		Provides services that are relevant to me Does not describe Glow Cornwall very well		Provides services that are relevant to me Does not describe Glow Cornwall at all		Provides services that are relevant to me Don't know
Is an organisation I would trust to deal with	Is an organisation I would trust to deal with Describes Glow Cornwall extremely well		Is an organisation I would trust to deal with Describes Glow Cornwall very well		Is an organisation I would trust to deal with Describes Glow Cornwall somewhat well		Is an organisation I would trust to deal with Does not describe Glow Cornwall very well		Is an organisation I would trust to deal with Does not describe Glow Cornwall at all		Is an organisation I would trust to deal with Don't know
Provides advice on saving money about energy usage	Provides advice on saving money about energy usage Describes Glow Cornwall extremely well		Provides advice on saving money about energy usage Describes Glow Cornwall very well		Provides advice on saving money about energy usage Describes Glow Cornwall somewhat well		Provides advice on saving money about energy usage Does not describe Glow Cornwall very well		Provides advice on saving money about energy usage Does not describe Glow Cornwall at all		Provides advice on saving money about energy usage Don't know
Can help access grants towards energy efficiency installations	Can help access grants towards energy efficiency installations Describes Glow Cornwall extremely well		Can help access grants towards energy efficiency installations Describes Glow Cornwall very well		Can help access grants towards energy efficiency installations Describes Glow Cornwall somewhat well		Can help access grants towards energy efficiency installations Does not describe Glow Cornwall very well		Can help access grants towards energy efficiency installations Does not describe Glow Cornwall at all		Can help access grants towards energy efficiency installations Don't know
Can help me decide on the best energy efficient solution for my property	Can help me decide on the best energy efficient solution for my property Describes Glow Cornwall extremely well		Can help me decide on the best energy efficient solution for my property Describes Glow Cornwall very well		Can help me decide on the best energy efficient solution for my property Describes Glow Cornwall somewhat well		Can help me decide on the best energy efficient solution for my property Does not describe Glow Cornwall very well		Can help me decide on the best energy efficient solution for my property Does not describe Glow Cornwall at all		Can help me decide on the best energy efficient solution for my property Don't know

Energy Partners

The Glow Cornwall scheme is one of the largest energy efficiency schemes in the UK. In partnership with Cornwall Council and powered by British Gas, Glow Cornwall is designed to reduce the amount of energy Cornish homes use and help to cut fuel bills across Cornwall.

Thinking about energy schemes that promote energy saving and/or renewables, where would you most likely place your trust?
	In a Council-only run scheme
	In a scheme based on a partnership between the Council and a private company
	In a scheme run by a national private company
	In a scheme run by a local private company
	Not sure

Energy Issues

What is your main energy issue at the moment?
	Keeping the house warm during the winter
	Environmental issues, such as wanting to change to a more eco-friendly fuel or energy generation type
	Paying my energy bill
	Other

	Other? Please explain explain your main energy issue at the moment:

Energy Issues

Which of the following motivate you to change your energy source?
	Saving money
	Sustain a warm home all year round
	Reducing carbon footprint / Concern for the environment
	Other

	Other? Please state:

Renewable Energy Products

Would you consider installing solar p.v. panels on your premises?
	Already have them		Yes		No (or not possible)		Not sure

Renewable Energy Products

Whether you already have solar p.v. or would consider, which of the following would you most trust as an installer?  (Tick all that apply.)
	npower
	EDF Energy
	E.On UK
	British Gas
	SSE
	Scottish Power
	Council partnered provider (e.g. Glow Cornwall)
	Independent local installer (e.g. Glow Cornwall)
	Other

	Other? Please briefly explain who you would most trust to install solar panels at your property:

Renewable Energy Products

Which of the following would be important in making a decision of whether to install solar panels?  (Tick all that apply.)
	Installation by a trusted company
	Ease of servicing panels
	Long guarantee (e.g. 12 years)
	Has neutral or positive impact on property value
	Proven return on investment
	Ease of installation
	Having financial means available to fund the installation up front
	Having time available to look into things
	Clear and simple information to understand product
	Other

	Other? Please explain what else is important would motivate you to install solar panels:

Renewable Energy Products

If you were thinking of purchasing a renewable energy system for your home, what would be your top three main concerns from those listed below?  (Select up to 3 responses.)
	Finding a trustworthy contractor
	Choosing the correct technology
	Initial cost / obtaining a good price
	Good return on investment
	Technology may become obsolete too quickly
	Obtaining correct and reliable information

Renewable Energy Products

And of those, which one do you think would be your greatest concern?
	Good return on investment
	Obtaining correct and reliable information
	Technology may become obsolete too quickly
	Choosing the correct technology
	Initial cost / obtaining a good price
	Finding a trustworthy contractor

Renewable Energy Products

If you were to consider purchasing a renewable energy system for your home, which of the following benefits are you likely to enjoy?  (Select up to three responses.)
	Environmental responsibility
	Reduce electricity bill
	Source of income from selling the excess energy generated
	Improve property energy rating
	Reduce gas bill
	Increase property value
	Just feel good about it
	Energy security
	None of the above

Renewable Energy Products

And of these, which one do you think would be the biggest benefit?
	Reducing gas bill
	Energy security
	As a source of income from selling excess energy generated
	Environmental responsibility
	Reducing electricity bill
	Increase property value
	Improve property energy rating
	Just feel good about it
	Each are as great a benefit as each other

Renewable Energy Products

In your opinion, what are the disadvantages of  using renewable energy instead of traditional gas or electricity?  (Tick all that apply.)
	I don't see any disadvantages to using renewable energy
	Installation cost
	Efficiency
	Reliability
	Feel it is not fully established
	Lack of information on how it works
	Other

	Other? Please briefly specify any other disadvantages:

Renewable Energy Products

What type of promotions would encourage you to purchase a renewable energy system?
	Discount on the price
	Exclusive guarantee for a certain period of time
	Free expert advice to help me choose
	Low interest payments spread over time (instead of a large, up front cost)
	Combination of the above
	Other

	Other? Please state:

Renewable Energy Products

If you were looking for information about the benefits of renewable energy, which of the following methods would you prefer?  (Tick all that apply.)
	Information on website
	Visit from an expert (by prior appointment)
	Information leaflet/letter through the post
	Telephone call
	Visit from a sales person (cold call)
	Direct email
	Other

	Other? Please state:

Thank you...

That's the end of the survey. Would you like to be entered into the draw to win £50 of high street shopping vouchers?
	Yes please		No thanks

	Please provide your email address or a contact phone number for us to get hold of you should you be the lucky winner.

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