This questionnaire is being commissioned on behalf of the Devon Consortium, a group of support organisations for the voluntary sector. Consortium members feel that it is important to put together a well based picture of the voluntary sector in Devon. This will be invaluable when seeking to influence national and local government at this time of political and economic change. The Consortium will also use the results of this survey to find out the support and training needs of our sector, and how to fulfil those needs.

The results of this survey are being analysed by ekosgen, an independent consultant. You can be confident that any information you provide will be kept confidential. Your organisation or group will not be identifiable in the results or report. You will see that there is an opportunity to take part in a more in depth interview with ekosgen. If you would be willing to do this, please do make sure your contact details are given. Again it will only be ekosgen who have access to this information.

The Consortium will not be maintaining a central database as a result of this work, which is the reason you might receive more than one copy of this survey. Consortium members have been asked to distribute the survey to their own contacts, so duplication is inevitable. Please just ignore any duplicate copies you receive.

Also, if you know of any other groups in your area who might not have received an invitation to participate, please do forward a link to this questionnaire or ask them to request a copy via CCD's website www.ccd.org.uk.

Together we can provide a really full picture of the diversity, extent and huge value of the voluntary sector in Devon. This is a very good time to have such good information. We would be very grateful if you would take a few minutes to complete this survey. Thank you.

Your Organisation

Organisation Name

Any other name your organisation is known by (including abbreviations)

Main contact and position

Contact / Organisation Address

Postcode

E-mail

Website address

Telephone

Organisation Structure

Please select all the options which describe the type/legal status of your organisation. (Please tick all that apply.)
	community interest company
	company limited by guarantee
	charitable trust
	unincorporated association
	social enterprise
	neighbourhood or community group, with a constitution or written set of rules
	church / faith organisation
	company limited by shares
	registered charity
	industrial and provident or friendly society
	informal neighbourhood or community group without a constitution or written set of rules
	housing association

	Other - please specify below:

How long ago was your organisation established?
	0 - 1 year ago
	2 - 5 years ago
	6 -15 years ago
	16 - 30 years ago
	31+ years ago

About Your Organisation's Target Groups and Roles

In this section we are interested in finding out who your organisation serves, what it does and how you fulfil your purpose. Firstly, please tell us who your organisation benefits or provides services to.

Which of the groups listed below are clients / users / beneficiaries of your organisation? By clients / users / beneficiaries we mean the individuals, users or organisations who your organisation benefits or provides a service to. (Please tick all that apply.)
	The general public / everyone		Asylum seekers / refugees
	Women		Homeless people
	Men		People with addiction problems (e.g. alcohol, drugs)
	Older People		Faith communities
	Children (aged 5 or under)		Lesbian, gay, bisexual or transgender people
	Children (aged 6 - 12)		Victims of crime and their families
	Young people (aged 13 - 19)		Offenders, ex-offenders and their families
	People with physical disabilities and/or special needs		Other third sector organisations
	People with learning difficulties		Animals
	People with mental health needs		The environment
	People from Black or Minority Ethnic communities		Ex-Service Personnel
	People with a particular financial need (including poverty)		Not Applicable

	Others - Please specify:

Which are the THREE MAIN clients / users / beneficiaries of your organisation?  (You may select up to 3)
	The general public / everyone		Asylum seekers / refugees
	Women		Homeless people
	Men		People with addiction problems (e.g alcohol, drugs)
	Older People		Faith communities
	Children (aged 5 and under)		Lesbian, gay, bisexual or transgender people
	Children (aged 6 - 12)		Victims of crime and their families
	Young people (aged 13 - 19)		Offenders, ex-offenders and their families
	People with physical disabilities and/or special needs		Other third sector organisations
	People with learning difficulties		Animals
	People with mental health needs		The environment
	People from Black and Minority Ethnic communities		Ex-Service Personnel
	People with a particular financial need (including poverty)		Not Applicable

	Other - Please specify below:

Which of the roles listed below does your organisation undertake? (Please tick all that apply.)
	Community development and mutual aid
	Delivery of public services (e.g. social housing, health care, day centre, counselling, community safety)
	Delivery of other services (e.g. business services, financial services, retail, manufacturing, community support)
	Provides social activities e.g. sports, recreation, clubs
	Buildings and/or facilities (e.g. community centres, village halls, religious buildings but NOT social housing)
	Advocacy, campaigning, representation, information or research
	Capacity building and other support to third sector organisations (e.g. acts as a coordinating or resource body)
	Grant makers (e.g. make grants to individuals or organisations)
	Provides other finance
	Provides advice to individuals
	Helps people to access services or benefits
	Provides staff and/or volunteers
	Advancing religion and/or spiritual welfare by supporting religious or spiritual practice
	Advancing cultural awareness
	Not Applicable

	Other - Please specify below:

What are the THREE MAIN roles your organisation undertakes?  (You may select up to 3)
	Community development and mutual aid
	Delivery of public services (e.g. social housing, health care, day centre, counselling, community safety)
	Delivery of other services (e.g. business services, financial services, retail, manufacturing, community support)
	Provides social activities e.g. sports, recreation, clubs
	Buildings and/or facilities (e.g. community centres, village halls, religious buildings but NOT social housing)
	Advocacy, campaigning, representation, information or research
	Capacity building and other support to third sector organisations (e.g. acts as a coordinating or resource body)
	Grant makers (e.g. make grants to individuals or organisations)
	Provides other finance
	Provides advice to individuals
	Helps people to access services or benefits
	Provides staff and/or volunteers
	Advancing religion and/or spiritual welfare by supporting religious or spiritual practice
	Advancing cultural awareness
	Not Applicable

	Other - Please specify below:

In which of the geographic areas listed below does your organisation carry out its activity? (Please tick all that apply.)

Your local authority area:
	Devon
	Plymouth
	Torbay

Your borough or district council area:
	East Devon District Council
	Exeter City Council
	Mid Devon District Council
	North Devon District Council
	South Hams District Council
	Teignbridge District Council
	Torridge District Council
	West Devon Borough Council

	Your neighbourhood / Town / Parish - Please specify below:

Outside Devon:
	Other counties within the South West
	Nationally
	Internationally
	Not applicable

Which one is the main geographic area in which your beneficiaries are located? (Please tick only one.)
	Devon
	Plymouth
	Torbay
	East Devon District Council
	Exeter City Council
	Mid Devon District Council
	North Devon District Council
	South Hams District Council
	Teignbridge District Council
	Torridge District Council
	West Devon Borough Council
	Other counties within the South West
	Nationally
	Internationally
	Not applicable

	Your neighbourhood / Town / Parish - Please specify below:

Approximately how many beneficiaries used your service in the last financial year (1st April 2009 to 31st March 2010)?
	1 to 25
	26 to 50
	51 to 100
	101 to 150
	151 to 200
	201 to 500
	More than 500
	Not applicable

	If more than 500, please state approximate numbers:

Meeting Your Objectives

Thinking back over the last 12 months, to what extent do you think your organisation has been successful, or not, in meeting its main objectives? (Please tick only one.)
	Very successful		Fairly successful		Not very successful		Not at all successful		Don't know / Not applicable

Thinking back over the last 12 months, has your organisation had sufficient or insufficient resources for each of the following to meet its main objectives?
		Sufficient		Insufficient		Don't know		Not Applicable
	Overall level of income from all sources (including grants, lottery, earned income and fundraising etc.)
	Management and leadership staff
	Paid staff
	Volunteers
	Trustees / management committee members
	Financial reserves
	Space to operate (e.g. office space)
	Information and communication technology
	Advice and support
	Networking opportunities

Income and Funding

How do you find out information on sources of funding / ways to generate income for your organisation? (Please tick all that apply.)
	Internet in general
	A funding adviser based in the voluntary sector (e.g. Council for Voluntary Services or Community Council of Devon)
	A funding adviser based in a Council or Local Government
	Local / national press and magazines
	Word of mouth
	Library

	Other - please specify below:

Of those sources of funding / ways to generate income for your organisation, which one has been the most useful? (Please tick only one.)
	Internet in general
	A funding adviser based in the voluntary sector (e.g. Council for Voluntary Services or Community Council of Devon)
	A funding adviser based in a Council or Local Government
	Local / national press and magazines
	Word of mouth
	Library

	Other - please specify below:

Please indicate what proportion of your total income comes from the following funding sources: (Please tick only one column for each Funder.)   Grant or core funding from other parts of the public sector (including Service Level Agreements) from:
		None		1 - 20%		21 - 40%		41 - 60%		61 - 80%		81 - 100%		Not Applicable
	District, Borough or City Council (including unitary authorities of Plymouth and/or Torbay)
	County Councils
	Parish / Town Councils
	Central Government Department (e.g. Department of Work & Pension)
	Other public sector, e.g. health
	Grants from non-statutory bodies
	European Funding
	National Lottery Funds (e.g. Big Lottery)
	Fundraising and sponsorship (including from business)
	Donations / Gifts from individuals
	Charitable Trusts
	Legacies
	Membership fees / subscriptions
	Earned income from contracts
	Earned income from trading including retail
	Income from investment
	Don't know
	Other(s)

	Other - Please specify below:

What is the total value of your organisation's annual income? (£) (Enter value - e.g. for £3,250 please enter 3250)

Do you have any reserves / savings?

Yes

No

Don't know

Do you think they are at a safe / adequate level?

Yes

No

How long will they last?

0 - 6 months

6 - 12 months

1 year+ running costs

Do you feel that access to funding is...?

Getting much easier

Getting slightly easier

Staying about the same

Getting slightly harder

Getting much harder

Organisations Needs

What are the priority support NEEDS for your organisation? (Please tick one for each area of activity.)
		Not an issue		Low priority		Medium priority		High priority
	diversifying your income
	tendering for contracts
	accessing more funding (including bid writing and funding searchers)
	recruitment and/or retention and employment issues of paid staff
	recruitment and/or retention of volunteers / active members / trustees
	accessing practical resources (including help with computers, printing equipment etc.)
	demonstrating the impact / outcomes of your work
	accessing training / skills
	help with medium to long term planning
	governance and good practice policies (e.g. health and safety, equal opportunities, etc.)
	managing finances and financial regulations
	help with legal issues
	support to manage and develop premises e.g. village halls and other community space
	marketing / promotion

	Other priority support needs (not listed above):

Over the next 12 to 18 months, which of the following do you aspire to? (Please tick up to 3.)
	Expand / diversify our activities (please only select if both are true)
	Expand our area of benefit
	Invest in ICT
	Change or adapt our premises or move
	Merge with another organisation
	Engage with collaborative / partnership activities
	Grow our staff team
	Grow our volunteer team
	Reduce our staff team
	Increase the numbers of our members / beneficiaries
	Build our financial reserves
	Spend our financial reserves
	Increase our income
	Reduce our income
	Tender for public sector contracts
	Undertake campaigning
	Reduce / restrict our activities
	Wind down our organisation

	Other - please specify below:

Training and Development

Do you provide training for...? (Please tick all that apply.)
		Yes		No		Not Applicable
	Your Organisations paid staff (who are not trustees or board members)
	Your Organisations unpaid staff / volunteers (who are not trustees or board members)
	Your Organisations Trustees  / Board Members

Is this training mainly provided by...? (Please tick all that apply.)
		Yes		No		Not Applicable
	In house by your own staff
	External Training Providers (free / subsidised)
	External Training Providers (unsubsidised)
	Distance Learning

	Other - please specify below:

Does your organisation have a training budget?

Yes

No

Can you estimate how much this is for the current year? (£) (Enter value - e.g. for £3,250 please enter 3250)

Information Technology

Does your organisation have its own website?
	Yes		No		Don't know

Does your organisation have access to at least one computer with access to the internet?
	Yes		No		Don't know

Do you have access to broadband?
	Yes		No		Don't know

Is the speed of your broadband adequate for your needs?
	Yes		No		Don't know

Do staff in your organisation need ICT training?
	Yes		No		Don't know

Policies and Practice

Please select any of the following Quality Standards that you currently have in place or are working towards. Please tick all that apply.
		Have achieved		Working towards		Not applicable
	PQASSO
	Community Legal Service Quality Mark
	Hallmark
	ISO 9000 (or associated parts)
	DIAL Quality Mark
	Homeless Centres Quality Mark
	Investors in People
	Charter Mark
	Social Auditing Framework
	NAVCA Standards
	Volunteering England Accreditation

	Other - please specify below:

Paid Staff and Volunteers

Please answer the remaining questions to the best of your knowledge. Please note: - Please answer for your head office / base / shop / club / branch only. - Full-time equivalent employees is the number of full-time equivalent jobs. To calculate this, divide the total number of hours worked by all staff (part time and full time) in a week by 37.5. So if all staff work, on average 60 hours in a week, this equals 60/37.5 = 1.6 full time equivalent jobs.

	Please tell us the approximate number of full-time equivalent employees (paid staff) currently in your organisation.

Please can you tell us the approximate total number of volunteers, including committee / board members, that your organisation has?
	None
	1 to 10
	11 to 20
	21 to 30
	31 to 50
	51 to 100
	101 plus
	No answer

The Future

Over the next three years what do you think is most likely to happen to your organisation? Please tick only one for each area of activity
		Decrease significantly		Decrease slightly		Stay the same		Increase slightly		Increase significantly		Don't know
	our income will
	our expenditure will
	the number of paid staff will
	the number of volunteers with us will
	the contracts we hold will
	our core work will
	the need for our services will
	statutory agencies expectations regarding the numbers of service we deliver will
	funding from statutory bodies will
	ease of recruitment of trustees will
	ease of recruitment of volunteers will

Thank You

Thank-you for taking the time to complete this survey. Please be reassured that your responses will remain completely confidential.

Are you willing to be contacted to provide additional details for a Organisational Case Study, to be included in the final report?
	Yes		No

Thank you for completing this questionnaire. Please make sure you click on the SUBMIT button below to send us your answers.