Householder Energy Saving Survey

In this survey we take a look at your experiences with advice available about energy efficiency and renewable energy. The survey is conducted on behalf of Community Energy Plus, an award-winning charity that delivers local solutions to fuel poverty, energy efficiency and sustainable energy.  The questions should take you no longer than about 5-7 minutes to complete. The survey is operated in accordance with the Market Research Society Code of Conduct.  This means that the answers you provide will remain anonymous and will not be shared with any third parties. You will not received any marketing or sales calls as a result of your participation in the survey.

Please click the 'Next' button below to get started...

Where you live

Where do you live?
	Cornwall		Devon		Somewhere else!

	Neither Cornwall nor Devon? Please type in where you live:

About the advice you need

Which of the following do you have in your home?
	Main electricity supply		Coal fire		Solar thermal water heating
	Mains gas supply		Double glazing		Wind turbine
	Gas central heating		Loft insulation		Heat pump
	Oil central heating		Wall cavity insulation		Solar tube / Solar tunnel light
	Wood burner		Photovoltaic (PV) Solar panels		Something else?

	Could you please briefly explain what else you have in your home?

About the advice you need

Have you ever received any advice about energy saving or renewable energy concerning your home?
	Yes		No		Don't know

Where did the advice come from?
	County or District Council / Town Council
	The Energy Saving Trust
	Your energy supplier (i.e. British Gas, electricity company, etc.)
	Community Energy Plus (CEP)
	Renewable Installer
	Somewhere else

	Could you please briefly explain where the advice came from?

About the advice you need

Would you like (more) advice about saving energy in your home?
	Yes		No		Don't know

About the advice you need

Which of the following energy saving services would benefit you?
	Home Energy Audit (to give you a performance rating for your home)
	The suitability of your home for different energy saving products (i.e. insulation, smart meter, new boiler)
	How to prevent damp, mould or condensation
	How to programme and control heating systems
	Water saving advice such as water butts and rainwater harvesting
	Long-term finance offers, where insulation is installed and paid back in instalments via an extra charge on the property's electricity bill
	Finding a discounted supplier of energy saving products
	Cavity wall insulation
	Insulation options for solid (non cavity) walls
	Other energy saving / efficiency services in your home
	None of the above

	Could you please briefly explain what other energy saving service advice you would like?

About the advice you need

Would you like advice about the renewable energy options for your home?
	Yes		No		Don't know

About the advice you need

Irrespective of whether you are looking for information or advice, do you think you would benefit from information or advice on any of the following?
	The suitability of your home for different renewable energy technologies and products (i.e. solar panels, wood fuel, heat pump, etc.)
	The finance options and payback periods for different renewable energy technologies (i.e. rent-a-roof vs increasing mortgage, loans, etc.)
	Help with arranging the finances (i.e. completing the agreement forms)
	Professional advice on applying for planning permission and completing the planning forms
	Legal/contractual advice on Feed-in-Tariff (FIT) agreements or other contracts involving renewable energy finances
	Referral to accredited/recommended installers of suitable renewable energy products
	Help choosing an accredited/ recommended renewable energy installer or supplier
	Green offers (such as Free insulation if Solar panels purchased)
	Other renewable energy advice
	None of the above

	Which other renewable energy advice would you like to receive?

How you like to receive advice

What is your preferred way to receive advice about energy saving and renewable energy services?
	On the telephone
	In your home (by appointment)
	Advice surgeries, talks or courses in accessible locations (i.e. community centres, libraries, school halls, etc.)
	Information leaflets, guides, brochures, etc. by post
	By email (a remote energy advisor)
	Web/internet based advice service
	I would prefer to receive advice a different way...

	How would you prefer to receive advice?

How you like to receive advice

How would you expect the costs of relevant and impartial advice to be covered?
	I would expect to pay for relevant advice myself
	I would expect to pay for relevant advice myself only if the costs are covered by any savings made
	I would expect any costs of advice to be covered by the referral fee from recommended companies
	I would not expect there to be any costs associated with receiving relevant advice
	I would expect costs to be covered through other ways...

	Could you please briefly explain how you would expect costs for advice to be covered?

How important is the impartiality of advice about energy saving and renewable energy services to you?

Very important

Important

Neither important nor unimportant

Not important

Not at all important

Don't know

How you like to receive advice

Would you like advice about any of the following?
	Wood fuel buying clubs (pallets, log, chips, briquettes, etc.)
	LPG (Liquid Petroleum Gas) buying clubs
	Understanding energy bills
	Shopping around for the best energy tariff for you
	Oil buying club
	Other
	None of the above

	What other advice would you like?

How you like to receive advice

If you are not interested in advice on energy saving products or renewable energy technology in your home, which of the following reasons apply?
	They would be too expensive
	It is my landlord's / someone else's responsibility
	My current supply of energy is adequate
	They would be noisy / unattractive
	I already use energy saving products
	I have already installed Renewable Energy technology
	Other reasons...

	For which other reasons are you not interested in advice on energy saving products or renewable energy technology?

About your accommodation and household

Lastly a few questions about your accommodation and yourself.

What type of accommodation do you live in?

A whole house or bungalow that is:
	Detached
	Semi-detached
	Terraced (including end terrace)

A flat, maisonette or apartment that is:
	In a purpose built block of flats or tenement
	Part of a converted or shared house (i.e. room in larger house or bedsit)
	In a commercial building (i.e. over a shop, office, etc.)

	If none of the above, could you please briefly describe your accommodation:

About your accommodation and household

Does your household own or rent this accommodation?
	Owns with a mortgage or loan
	Owns outright
	Rents from council / housing association
	Rents from private landlord / letting agency
	Something else

	Or something else? (Please describe briefly):

About your accommodation and household

Are you...?
	Male
	Female

What age are you?
	18 to 24 years of age		55 to 64 years of age
	25 to 34 years of age		65 to 74 years of age
	35 to 44 years of age		75 years of age and over
	45 to 54 years of age		Prefer not to say

Your accommodation and household

Which is the highest level of education you have completed?
	No formal qualifications
	GCSE/O Levels or equivalent
	A Level or equivalent
	Certification of higher education
	University degree or equivalent
	Higher degree

	Or another level not listed here?  Please type in.

Your accommodation and household

Please tick the box that corresponds to your total household income:
	Under £20,000		£71,000 to £80,000
	£21,000 to £30,000		£81,000 to £90,000
	£31,000 to £40,000		£91,000 to £100,000
	£41,000 to £50,000		Over £100,000
	£51,000 to £60,000		Don't know / Prefer not to say
	£61,000 to £70,000

Thank you very much for completing the survey!

Is there anything else you would like to add about energy saving or renewable energy advice that has not been covered in this questionnaire?

Had you heard of Community Energy Plus before completing this survey?
	Yes		No

	Where had you heard about CEP before?

Please now click on the SUBMIT button below to send us your survey answers.