The business support network is incredibly important to the region.  Over the last eighteen months, we have been working hard to build our relationships with partners and stakeholders right across the South West.  At Business Link it is vital for us to continue this process and increase the profile and reach of the business support network to ensure we assist businesses from a number of diverse backgrounds, sectors and communities. We are now launching our stakeholder survey. As an important partner of Business Link, it would be invaluable if you could take a few minutes to complete it. Your responses will give us a better understanding of how we deliver our services and work with you to strengthen the business support network.  We will commit to share the results with you and act on your feedback wherever possible.

Before proceeding with the survey please press F11 to maximise the screen.  If you are finding the text size too small then please try using the zoom text features in your web browser (often assigned as 'Ctrl & +'.)  The questionnaire should take no longer than about 5 minutes to complete.  If you are experiencing any other types of problem then please email websurveys@pfa-research.com or telephone 01208 262000.

Data Protection: The information you provide when completing this survey will be held by Business Link Cornwall, Isles of Scilly, Devon and Somerset. It will be used solely for the purpose of monitoring and, where appropriate, improving services and work with Stakeholders. The information will be stored securely and will not be shared with any third parties.

To proceed with the survey, please enter the 6 character survey code shown on your invitation letter.

Why is this necessary?   Click Here

First of all, which of the following best describes the type of organisation you represent?
	County council
	District council
	Other local authority organisation
	University, college or other educational body
	Chamber of commerce or other membership organisation
	Trade association
	Enterprise agency
	Private sector organisation
	Prefer not to say
	Other

	If other - please state:

Q.  Business Link's main purpose is to help people starting, running and growing businesses by providing information and advice, diagnosing their issues and where appropriate linking businesses to the best support.  How well do you feel Business Link is performing in meeting this purpose?
	Excellent all or most of the time
	Very good all or most of the time
	Average - there is room for improvement
	Poor

	Please feel free to make any further comments:

Q.  Business Link is a service funded by Government and the EU, through the Regional Development Agency.  In the South West peninsula, Business Link is delivered by Peninsula Enterprise, a business unit of SERCO.  Were you aware of this prior to taking this survey?

Yes

No

Q.  The Government is completing a program of simplifying business support known as Solutions for Business.  How well do you understand the role Business Link plays in this?
	I have a fairly or very good understanding
	Some understanding
	I have little or no understanding

Q.  How do you feel Business Link relates to other business support and advice services in the South West peninsula?
	It complements or enhances (rather than competes)
	It competes with existing provision
	I have another view

	If other - please state your view:

Q.  Do you feel Business Link effectively engages in business support networks across public and private sectors at a strategic level?
	Yes		No		Don't know

Q.  Do you feel Business Link effectively engages in business support networks across public and private sectors at an operational level?
	Yes		No		Don't know

Q.  Overall, do you think Business Link provides a valuable service to the business support network?
	Yes		No		Don't know

Q.  And do you think Business Link's contribution to the business support network is better or worse than 12 months ago?
	Better		Worse		About the same		Don't know

Q.  Do you value the work of Business Link's partnership team?
	Yes		No		I don't know anything about it

Q.  How would you rate the effectiveness of Business Link's general communications with you?

Excellent

Very good

Average  - could be better

Poor

Don't know

Q.  Do you read our Partner Update emails?
	Always		Sometimes		Rarely		No - I always delete them		Never received one

Q.  For future communications from Business Link, which of the following formats would you find most useful?  (Tick all that apply)
	Email newsletter linked to web content
	Letters and printed updates
	Telephone updates
	Meetings
	Seminars and other knowledge sharing events
	Other

	If other - please state:

Q.  Which of these would be your preferred format for future communications from Business Link?
	Email newsletter linked to web content
	Letters and printed updates
	Telephone updates
	Meetings
	Seminars and other knowledge sharing events
	Other

	If other - please state:

Q.  If Business Link ran a blog or posted updates and news via online social media services (such as Twitter), would that interest you?
	Yes		No		I don't know enough about these things

Q.  Would you like Business Link to contribute information for your internal and external communications activity (e.g. intranet, newsletters)?
	Yes		No		Don't know

Q.  In your view, what should be the top priorities for the Business Link service in the next 12 months?  (List up to three)

Q.  Overall, how would you rate the Business Link service in Cornwall, Isles of Scilly, Devon and Somerset?

Excellent

Fairly good

Could do better

Very poor

Don't know

Q.  What are the main strengths of the service?

Q.  And what are the main areas for improvement?

Thank you - that's the end of the survey questionnaire. This survey has been administered by an independent research company.  Are you happy for Business Link for Cornwall, Isles of Scilly, Devon and Somerset to know you participated in this survey? (Business Link will use the answers you have provided to improve services and support to stakeholders and may wish to contact you to discuss certain issues.  Please be assured that your data will remain confidential and will not be shared with any other organisations.)
	Yes		No - I wish to remain anonymous

Finally, we want to make sure the contact details we hold for you are correct and would be grateful if you would complete the following boxes.
	Organisation
	Name
	Position
	Address
	Town
	City
	Postcode
	Email
	Telephone

Do you have any colleagues, members or customers that we should be talking to?
	Yes - details below or contact me about it		No

Please state who you think we should contact or indicate if we should speak to you first:

Thank you for completing this questionnaire.  Please now click on the SUBMIT button below to send us your answers.