Please take a few minutes to complete this survey.  Your responses will help us to get a better understanding of how we deliver our service and work with Stakeholders.  We look forward to sharing the aggregated results with you in a few weeks time.

The questionnaire should take no longer than about 5 minutes to complete.  If this page is not filling the whole of your computer screen you may find the questionnaire easier to use if you 'maximise' the screen or put your browser into 'full screen' mode (often assigned to the F11 key.)  If you are finding the text size too small then please try using the zoom text features in your web browser (often assigned as 'Ctrl & +'.) If you are experiencing any other types of problem then please email websurveys@pfa-research.com or telephone 01208 262000.

To proceed with the survey, please enter the 6 character survey code shown on your invitation letter:

Q.  Overall, how would you rate the Business Link service in Cornwall, Isles of Scilly, Devon and Somerset?

Very good

Fairly good

Neither good nor poor

Poor

Very poor

Don't know

Q.  What are the main strengths of the service?

Q.  And what are the main areas for improvement?

Q.  Business Link aims to help people starting, running and growing businesses by providing information and advice and linking businesses to the best support.  To what extent do you feel we achieve this?
	It's excellent - the service supports most people all or most of the time
	Fairly well - the service supports many people a lot of the time
	Sometimes well, sometimes not well - some people supported, too many not supported
	Not achieved well - most people are not supported by the service

	Please feel free to make any further comments:

Q.  Business Link is a service funded by BIS and the EU, through the RDA.  For the South West peninsula, Business Link is delivered by Peninsula Enterprise, a business unit of SERCO.  Prior to this survey, did you know this?

Yes

No

Q.  There are various other Government (and EU) funded business services, for example: Solutions for Business, EU programmes, UKTI, and SWREG.  How well do you understand how these services fit with the Business Link service?
	I have a fairly or very good understanding
	Some understanding
	I have little or no understanding

Q.  How do you feel the Business Link relates to other business support and advice services in the South West Peninsula?
	It complements or enhances (rather than competes)
	It displaces existing provision
	Other view

	If other - please state your views:

Q.  Do you feel Business Link effectively engages in business support networks across public and private sectors at a strategic level?
	Yes		No		Don't know

Q.  Do you feel Business Link effectively engages in business support networks across public and private sectors at an operational level?
	Yes		No		Don't know

Q.  Overall, do you think Business Link provides a valuable service to the business support network?
	Yes		No		Don't know

Q.  And do you think Business Link's contribution to the business support network is better or worse than 12 months ago?
	Better		Worse		About the same		Don't know

Q.  How would you rate the work of Business Link's partnership managers?

Very good

Fairly good

Neither good nor poor

Poor

Very poor

Don't know

Q.  How would you rate the effectiveness of Business Link's general communications with you?

Very good

Fairly good

Neither good nor poor

Poor

Very poor

Don't know

Q.  Do you read our Partner Update emails?
	Always		Sometimes		Rarely		Never

Q.  For communications from Business Link, what format do you find most useful?
	Email newsletter and memos
	Web site (with links delivered by email)
	Letters and postal bulletins
	Verbal by telephone
	Seminars and other knowledge sharing events
	Other

	If other - please state:

Q.  Would you like Business Link to contribute information for your internal communications activity (e.g. intranet, newsletters)?
	Yes		No		Don't know

Q.  In your view, what should be the top priorities for the Business Link service in the next 12 months?  (List up to three)

Q.  Please use this space if you would like to make any further comments about the service offered by Business Link:

Finally, we want to make sure the contact details we hold for you are correct and would be grateful if you would complete the following boxes.
	Organisation
	Name
	Address
	Town
	City
	Postcode
	Email

Thank you for completing this questionnaire.  Please now click on the SUBMIT button below to send us your answers.