Thoughts Thinking and Theories

Fun and games with research

Is it possible to turn research into game? Gamification is the process of applying game design theory and techniques to everyday situations to allow for... Read More

Customer service: avoiding trip-ups

Here in the research industry, customer service is one of the most easily identifiable methods for self-analysis. So much of what we do comes down... Read More

How Researchers celebrated the milestones of 2012

With the year drawing to  a close we can all take stock of the last 12 months and review what the year has brought us.... Read More

Guess who is coming to visit?

As I’m sitting here on a Monday morning waiting for a BT engineer to repair my broadband line at home (yet again) I’m starting to... Read More

Chuggers Play Stops?

As market researchers, we can get a bit twitchy when other non-research professions step into our space using methodologies closely associated with market research. Telemarketing... Read More

Customer Opinion + Social Media = Child’s Play?

Many of you are probably familiar with the letter Lily (age 3 1/2) sent to Sainsbury’s to ask why Tiger Bread is called Tiger Bread... Read More